ACQUISITION 360: CPARS FOR GOVERNMENT?

Government contractors may have a vague recollection of hearing about Acquisition 360, an effort by the government to take a full view of acquisitions to ensure better inputs and outcomes.  One feature of Acquisition 360, though, is the ability for government contractors to rate and review their experience on projects once they come to an end.  Acquisition 360 encourages federal agencies to solicit contractor feedback at the conclusion of a procurement to assess the contractor’s experience. While agencies may sometimes seek feedback from their contractors, there is no standardized government tool to collect and regularly assess contractor procurement experiences. If a procurement is fulfilled without a protest, contractors may never have an opportunity to present feedback to the government about the procurement process from their perspective. Acquisition 360 aims to fill this gap by providing a standardized survey needed for this type of assessment. The survey could allow contractors to comment on the speed of an agency’s response to contractor questions, the contracting officer’s handling of a procurement, and any personnel changes that occurred during the procurement.  The survey will also include questions regarding the post-award debriefing process to improve debriefings throughout government procurement. This process is not meant to address substantive issues with the solicitation and evaluation process. Issues in those areas remain subject to the protest process.   While the review process in Acquisition 360 isn’t quite the same thing as an agency CPAR’s evaluation, it signifies an important step for improving the contractor-government relationship throughout the procurement process.  Contractors should absolutely participate in the review process and look for the new FAR Clause implementing it to be included in future contracts.  As always, better communication leads to better acquisition outcomes.