A recent column on Federal News Radio.com takes the position that many protests result in, at best, a Pyrrhic victory. Why rock the boat, the writer argues, when “winning” might just annoy your customer? While this is certainly an important consideration, Allen Federal takes a different view. We generally see companies that are too reluctant to file a protest, even when Read more
Is your customer unsure of how to use GSA’s new Professional Services Schedule? Can you easily articulate the program’s values? The move to consolidate eight Schedules into one program was a major undertaking. Customers familiar with only one or two of the Schedules Read more
Allen Federal has been out and about lately speaking with lots of feds and industry leaders about current market trends. Here’s what we learned that you need to know:
1. Many DOD Buyers Are Going By the Book: Despite the fact that Congress recently passed acquisition reform for DOD, DOD contracting officers may not use the flexibility they have. CO’s are concerned about misallocating government dollars and may use a “belt and suspenders” Read more
The Multiple Award Schedules rang up over $35 billion in sales in FY’15. The Defense Health Agency has scrapped a plan to set up a separate contract and is using the Schedule. Other customers set up BPA’s and ask for more flexibility nearly every day. Clearly, someone likes the Schedules program. Read more
A maxim in business is that “The customer is always right.” Companies wouldn’t be in business if they failed to meet customer needs. There is, though, such a thing as a bad customer, or at least a customer that’s not right for your company. Too often, companies jump at every opportunity that comes down the line. This can lead to bad outcomes for your business. Read more